Wish I could quite working! As you may have surmised, I work customer service at a large retail chain. It was all kind of by accident, I needed a job, they were hiring, I applied, and about 3 1/2 years later, I'm still at it.
Today I had a run in with a credit services manager over the phone and he called our store manager about it. The credit guy was rude and wouldn't talk to the customer I was trying to assist. I was stunned. So I was rude right back. Therefore the call to my manager. Then my manager called me into his office so I could explain myself. Fortunately he believed me my explanation. I know I should have handled it differently, but many times we do things without thinking them through, and I was just trying to make the customer happy.
I don't think I will call credit services again unless absolutely forced to. I will make the customer call so he/she can wait forever to speak to a real person.
So it's not rocket science or brain surgery and who really cares? No one really, I just hate feeling like I made a mistake and hate feeling like crap for the rest of the day and for however long it takes for me to forget about it.
Sometimes I so regret leaving my career job. Why the heck did I bother to get that MS degree anyway? By now I could be almost ready to retire with a good pension and solid pay, but instead, working 6-7 days in a row for measly pay and tedious, unrewarding work.
It was becoming a mom that changed things for me, so I always need to remember that is why I made the choices I did.
And...I give great customer service!